Refund Policy

1. Qualifications for Returns, Refunds, and Exchanges Returns, refunds, or exchanges are accepted under the following conditions:

  • Mismatched Items: The item delivered does not correspond to the original order.

  • Immediate Damage: The product arrives with physical defects, discoloration, scratches, or missing components upon opening.

  • Non-Functional Goods: The item is completely unusable due to manufacturing defects.

  • Size Exchanges: The purchased item does not fit. Requests must be filed within 48 hours of delivery. Customers assume all processing and shipping costs for size replacements. Please await confirmation of stock availability prior to returning the item.

  • Change of Mind: Requests must be submitted within 48 hours of delivery. Items must be 100% unused, complete, and in original condition. (Note: Socks are non-returnable due to hygiene standards).

2. Product Condition Requirements Eligibility is subject to strict adherence to the following guidelines:

  • Consumables: Must remain at least 90% unused.

  • Condition: Items must be completely unused (not worn during training or workouts) and free of chalk, liquids, sweat, or foreign substances.

  • Packaging: Original packaging must be kept intact without severe damage, tear, or missing parts.

  • Right of Rejection: SBD Philippines (Dynamix Trading Inc.) reserves the right to decline return requests that fail to meet these criteria. Non-compliant items will be shipped back to the customer at the customer's expense.

3. Limited Warranty Coverage Our warranty protects against defects in material or workmanship under normal use during the specified Warranty Period starting from the date of delivery.

  • Claim Resolutions: Qualifying claims will be resolved through product repair, full/partial replacement, or a full refund at minimal to no additional cost. Replacement items inherit the remaining warranty period of the original product.

  • Exclusions: The warranty does not cover damage caused by misuse, improper care, normal wear and tear, theft, or loss.

4. How to Submit a Claim

  1. Submit Details: Contact hello@sbdphilippines.com or facebook.com/sbdapparelph with your Request Type (Refund/Exchange), Full Name, Contact Number, Order Number, Product Name, and a short description with photo/video evidence.

  2. Return Shipment: Upon approval, return instructions will be provided. SBD Philippines covers logistics costs for defective or incorrect orders; customers cover logistics costs for size or preference-based exchanges.

  3. Processing & Payout: Inspections take 1–5 business days upon receipt. Refunds will be issued via Bank Transfer, GCash, or Store Credit.